Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Reliant Process Solutions LLC ("Reliant," "we," "us," or "our"), a Georgia limited liability company operating at reliantprocess.solutions. By placing an order or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services Provided

Reliant Process Solutions provides professional process serving services in the State of Georgia, including service of summons, complaints, subpoenas, dispossessory warrants, and other legal documents. Pricing is flat-rate by serve type, with optional add-ons:

• Individual — Substitute at Residence ($75/defendant): Substituted service at the defendant's dwelling per O.C.G.A. § 9-11-4(e)(7).
• Individual — Personal ($80/defendant): Personal service on a natural-person defendant.
• Individual — At Business Address ($85/defendant): Service on an individual at their usual place of business.
• Corporate — Registered Agent / Officer ($95/defendant): Service on a corporation, LLC, or partnership through its registered agent or officer per O.C.G.A. § 9-11-4(e)(1).
• Government Entity ($95/defendant): Service on Georgia state, county, or municipal government entities, including Secretary of State serves where applicable.
• Non-Serve Attempt Report ($65): Documented attempt report with GPS-stamped attempt logs and photographs to support diligent-effort filings.
• Speed defaults to Standard (2–3 business day first attempt, up to 3 attempts). Optional Next-day Rush (+$35) or Same-day Rush (+$75) add-ons accelerate the first-attempt timeline.
• Additional defendants at the same address: +$50 each. The Fulton County surcharge ($25) applies once per order — only when Fulton County is the service county.

3. No Guarantee of Service Completion

Client acknowledges that process service is not guaranteed. Reliant will make a good-faith number of attempts (3 attempts on Standard speed, 5 attempts on Next-day Rush). If service cannot be completed within those attempts, Client receives a detailed attempt report with GPS-stamped photo documentation of all attempts. Some individuals cannot be served despite diligent efforts due to evasion, relocation, or other factors beyond Reliant's control. Reliant's inability to complete service does not constitute a breach of these Terms.

4. Client Responsibilities and Warranties

By placing an order, Client represents and warrants that:

• All information provided (subject name, address, physical description, document details) is accurate and complete to the best of Client's knowledge.
• Client has legal authority to request service of the documents provided.
• The documents to be served are genuine legal documents related to actual legal proceedings.
• Each uploaded file is the correct, complete, current, and best-quality legible version available for the intended recipient, with all required pages included and no material text, signature, stamp, or exhibit cropped or obscured.
• Client will promptly provide updated information if the subject's address changes during service.
• Client bears all risk and additional charges associated with inaccurate or incomplete information.

Reliant may preserve the original upload and create a separate enhanced black-and-white PDF from a customer-supplied image for intake, printing, or service. Image enhancement is a convenience only. It does not verify that a document is legally sufficient, current, complete, or the correct document for the proceeding, and it cannot restore missing pages, cropped content, unreadable text, or information that was not present in the original upload.

Reliant may pause or reject a file that is visibly unreadable or cannot be processed safely. Any such review does not transfer the Client's responsibility to verify the document. To the maximum extent permitted by applicable law, Reliant is not responsible for delay, failed or defective service, reprinting cost, missed filing, or other loss caused by an incorrect, incomplete, expired, corrupted, cropped, or poor-quality document supplied by the Client.

5. Payment Terms

• Payment is due in full at order placement via credit card through Stripe.
• Add-on services (additional attempts, new address attempts, rush upgrades, stakeout, and court filing) are invoiced within 7 days of service and payable within 7 days of invoice.
• Accounts with unpaid invoices exceeding 30 days may be suspended.
• Returned payments incur a $35 processing fee.
• Volume clients approved for monthly invoicing must pay within 7 days of invoice date.

6. Refund and Cancellation Policy

All fees are non-refundable except as specifically provided:

• Cancellation before any service attempt: Orders cancelled before a server has been dispatched and before any service attempt has been made receive a full refund less a $25 processing fee.
• After a service attempt has been made: No refund is available — for any reason, on any tier, regardless of service outcome. This includes failed attempts, evasive defendants, incorrect addresses, late hits on rush windows, or any other circumstance once a server has begun an attempt.
• Failed service attempts do not entitle Client to a refund — comprehensive GPS-stamped, photo-documented attempt records are provided as the deliverable.

7. Per-Address and Per-Defendant Pricing

The flat serve-type rate covers the primary defendant at a given address. Each additional defendant at the same address is charged a flat $50 regardless of serve type. If Client provides a new address after attempts are exhausted at the original address, the new address constitutes a separate serve order charged at the applicable serve-type rate. Service at distinct addresses requires separate orders per address.

8. Address Research Request Terms

Address research is not automatic or guaranteed. It may be considered only for an existing service matter after eligibility, permissible-purpose, evidence, and compliance review. Availability, timing, price, data sources, and any next service step are confirmed separately. Do not submit sensitive subject data through public forms.

Checking a request box or asking about this workflow does not authorize a search, create a charge, promise a result, or authorize service at a newly identified address. Reliant may decline or cancel a request when eligibility, authorization, evidence, vendor, legal, or operational requirements are not satisfied.

9. Add-On Service Terms

• Document Printing: $0.25 per page when Reliant prints and binds documents for service.
• Special Handling: $75 flat for sealed packets, hand-delivery requirements, chain-of-custody requests, or other elevated handling.
• Court Filing: $45 standard; $75 rush. Reliant files proof of service at the applicable Georgia court following successful service.
• Next-day Rush: +$35 — first attempt next business day; up to 5 attempts; evenings and weekends.
• Same-day Rush: +$75 — server dispatched within 2 hours of order when placed before 2 PM ET.
• Additional defendant at the same address: +$50 flat per additional defendant.
• Fulton County Surcharge: +$25 once per order, only when Fulton County is selected as the service county.

10. Server Performance and Assignment

Reliant assigns process servers based on county, serve type, urgency, and server performance ratings. Same-day Rush and Next-day Rush orders receive a dedicated A-tier server (95%+ success rate). Reliant reserves the right to reassign servers as operationally necessary to maintain service quality standards. Client may not request a specific server by name.

11. Documentation and Delivery

Upon successful service, Reliant delivers an affidavit of service electronically within 24 hours. The affidavit includes GPS coordinates, timestamp, photographs, and process server certification in compliance with Georgia law. For failed serves, a comprehensive attempt report is provided within 48 hours of the final attempt. All documentation is formatted for Georgia court filing requirements.

12. Customer Documents and Instructions

The customer is solely responsible for providing the correct, complete, current, legible, and best-quality version available of every document submitted for service, together with accurate service instructions, recipient information, addresses, deadlines, and court requirements.

Reliant may create a separate black-and-white, print-ready PDF from a customer-supplied image while preserving the original upload. This processing is intended to improve print consistency only. It does not verify that a document is legally sufficient, correct, complete, current, properly issued, unexpired, or suitable for service, and it cannot restore content that is missing, cropped, blurred, obscured, or unreadable in the source.

Reliant does not provide legal advice and does not determine legal sufficiency. The customer should consult a licensed attorney or the applicable court regarding legal requirements. Acceptance of an order does not guarantee personal service or a particular legal outcome.

13. SMS/Text Messaging Program

Program description. Reliant Process Solutions offers a transactional text-message program. If you opt in, we send only: (a) one-time identity/verification security codes, and (b) order- and service-status updates for orders you place. This is not a marketing or promotional messaging program.

How you opt in (consent). You opt in by providing your mobile number and expressly selecting text-message delivery on our order form or in the QuickServe workflow. Providing consent to receive texts is not a condition of purchasing any Reliant product or service — an email option is always available. Consent to receive transactional texts is not consent to marketing.

Message frequency. Message frequency varies and depends on your verification requests and order activity.

Cost. Message and data rates may apply. Reliant does not charge for the texts, but your mobile carrier's standard rates apply.

Opt-out and help. Reply STOP at any time to cancel text messages; you will receive one confirmation message and then no further texts. Reply HELP for help, or contact us at [email protected] or (404) 465-4455. Opting out may require you to use email verification or contact Reliant through another available channel.

Content and privacy. Reliant does not place document text, party names, service addresses, detailed attempt notes, payment-card information, or secure document links in a verification-code or order-status text. A status text may include a public tracking reference and a link to the general tracking page; sensitive details still require fresh verification. Carrier delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages. Reliant may refuse or pause verification or text updates when delivery is unavailable, ambiguous, blocked, opted out, or inconsistent with the order's verified contact information.

Privacy. Your mobile information and SMS opt-in/consent are handled as described in our Privacy Policy. Your mobile information will not be sold or shared with third parties or affiliates for their promotional or marketing purposes; opt-in data and consent are not shared with any third party except vendors that help us deliver the messages you requested.

14. Limited First-Party Service Analytics

When enabled, Reliant may record fixed workflow milestones, a temporary in-memory session identifier, and bounded campaign labels to understand whether the ordering and tracking experience is working. These events do not include names, contact details, service addresses, case text, tracking codes, filenames, document contents, or payment details. Reliant does not use an analytics cookie, a cross-site advertising tracker, or a third-party analytics script for this feature. Event records expire after 30 days by default.

15. Dispute Resolution

Any disputes regarding service quality, attempt documentation, or billing must be raised in writing within 15 days of service completion or final attempt. Disputes are resolved through review of GPS records, photographs, attempt logs, and server affidavits. Reliant's determination following good-faith review is final for documentation disputes. Billing disputes must be raised within 30 days of invoice. All disputes arising under these Terms that cannot be resolved informally shall be submitted to binding arbitration in Fulton County, Georgia under the rules of the American Arbitration Association.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELIANT'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES IS LIMITED TO THE AMOUNT PAID FOR THE SPECIFIC SERVE IN QUESTION. IN NO EVENT SHALL RELIANT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO MISSED COURT DEADLINES, CASE DISMISSALS, DEFAULT JUDGMENTS, OR ATTORNEY FEES RESULTING FROM SERVICE DELAYS OR FAILURES. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH A LIMITATION.

17. Indemnification

Client agrees to indemnify, defend, and hold harmless Reliant Process Solutions LLC, its members, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from: Client's breach of these Terms; inaccurate or incomplete information provided by Client; Client's use of our services in violation of applicable law; or any claims by third parties related to the underlying legal proceedings for which service was requested.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles. Venue for any legal proceeding shall be Fulton County, Georgia.

19. Modifications

Reliant reserves the right to modify these Terms at any time. Updated Terms will be posted at reliantprocess.solutions with a revised effective date. Continued use of services after posting constitutes acceptance of modified Terms.

20. Contact

Reliant Process Solutions LLC
Atlanta Metro, Georgia
Email: [email protected]
Phone: (404) 465-4455